Support

Questions about SkyHomer, your account or a subscription? Email support@skyhomer.com. Someone on the SkyHomer team reads every message.

To help us answer quickly, include the email you sign in with, your phone model, and what you were doing when the problem happened.

Your account

Forgot your password

On the sign-in screen, tap Forgot password? and enter your email. If the reset email doesn’t arrive within a few minutes, check your spam folder, then email us.

Delete your account

In the app, open Settings, tap Manage Account, then Delete account. This permanently deletes your account, profile and conversations, and any home only you belong to, with its devices, documents and reminders. Homes you share stay with their other members. It can’t be undone.

Can’t sign in to delete it? Email support@skyhomer.com from the address on the account and we’ll delete it for you. Deleting your account has the full steps and what’s kept.

Subscriptions

SkyHomer is free to start. SkyHomer Pro is an optional subscription, billed by the App Store or Google Play. Deleting your account doesn’t cancel a subscription.

• iPhone: open the Settings app, tap your name, then Subscriptions.
• Android: open the Play Store, tap your profile, then Payments & subscriptions and Subscriptions.

Refunds are handled by Apple or Google. For the App Store, request one at reportaproblem.apple.com. On a new phone, sign in to SkyHomer with the same account and the same App Store or Google Play account.

About Sky’s answers

Sky and its experts are AI, not licensed professionals, and they can be wrong. If you smell gas, see smoke or sparks, or water is near electrical, leave the area and call your utility or 911 first.

If an answer looked wrong or unsafe, email us what you asked and roughly when, and we’ll look into it.

Privacy

Read the privacy policy and the terms of use. For a privacy or data request, email support@skyhomer.com.